Shipping & delivery.

1. Australian shipping

1.1 We ship Australia-wide via Australia Post — Parcel Post (Standard) and Express Post (Express).

1.2 Free Express shipping on Australian Orders over $150.

1.3 Australian Orders under $150 pay a flat shipping rate by method: Standard $11.50 (Parcel Post) or Express $15.00 (Express Post).

1.4 How long your Order takes is dispatch plus transit. Dispatch is the part we control; transit is Australia Post’s. We state the two separately so you can add them up yourself.

1.5 Dispatch: we pack your Order and lodge it with Australia Post within 1 business day of your payment clearing — in practice, that day or the next.

1.6 Transit, once we have lodged it:

(a) Express Post: 1–3 business days

(b) Parcel Post (Standard): 2–6 business days

(c) Regional and rural addresses: longer than both

1.7 Those are Australia Post’s estimated transit times, not a guarantee by us. Australia Post starts counting on the business day after we lodge the parcel, and weekends and public holidays are not business days.

1.8 Bank transfer: funds must reach our account before we dispatch, so the dispatch window in 1.5 starts when your payment clears, not when you send it. PayID usually clears within minutes; a standard bank transfer usually takes one to two business days depending on your bank. Card and wallet payments clear immediately.

1.9 All Australian Orders include tracking. You will receive a tracking link by email when your Order ships.

2. International shipping

International shipping is not currently available. We’re working through the regulatory framework to expand.

3. Packaging

3.1 All Products ship in discreet, unbranded outer packaging.

3.2 Products are packed with care to maintain integrity in transit, including appropriate cushioning and tamper-evident seals.

3.3 Lyophilised peptides are stable at ambient temperature for the duration of normal shipping. See each Product page for storage details.

4. Refused, undeliverable, and returned-to-sender parcels

See our Refund Policy at /refund, clause 6, for how we handle parcels that are refused, returned to us by the carrier, or held by customs and unclaimed.

5. Lost or damaged parcels

See our Refund Policy at /refund, clauses 4 and 5, for how we handle parcels that arrive damaged or do not arrive at all.

6. Order tracking

6.1 You will receive a tracking link by email as soon as your Order ships.

6.2 If your tracking shows no movement for more than 5 business days, contact info@southernpacificlabs.com.au.

7. Questions about your shipment

Email info@southernpacificlabs.com.au with your Order number in the subject line. We respond within a few hours during AEST business hours.