Terms of service
The agreement between you and Southern Pacific Labs when you order from us. Covers what we sell, your rights under Australian Consumer Law, and the limits of our liability. Plain language, no fine print.
Read full terms →Legal & Policies
Our policies.
Plain-language summaries of how we operate. Each policy is also available as a standalone page for direct reference and review.
Privacy policy
What information we collect when you visit or buy from us, why we collect it, who we share it with, and how to access or delete it. Compliant with the Australian Privacy Act 1988.
Read full policy →Refunds & returns
When you can return a product, when we'll refund you, and how our purity guarantee works. Includes ACL rights that apply automatically — these can never be excluded.
Read full policy →Shipping & delivery
How we send your order, how long it takes, what we charge, and what happens if something goes wrong. Covers Australian delivery and lost or damaged parcels.
Read full policy →Acceptable use
Who our products are for, how they may and may not be used, and the responsibilities you accept when you order. Required reading before placing an order.
Read full policy →COA authentication
How to verify a Certificate of Analysis is genuinely from Southern Pacific Labs, what to check, and what to do if you suspect a counterfeit. Protects you from third-party fraud using our brand.
View authentication guide →Southern Pacific Labs
a business name of Southern Labs AU Pty Ltd
ABN 47 696 872 698 · ACN 696 872 698
Sydney, NSW, Australia
Last reviewed: May 2026